A home that feels like yours, with support around the clock.
Supported independent living in shared homes across the Central Coast, with housemates you choose and a say in how your home runs.
Make a referralOur servicesOur services
Supports funded through your NDIS plan, whether you are self-managed, plan-managed or NDIA-managed.
24/7 and drop-in support in shared homes, planned with you and your housemates.
Modern, accessible homes with separate tenancy and support agreements, so your home and your support are your choice.
Respite stays to try shared living or give your family a break.
Support to make your own choices about your home, routine and support, with an advocate if you want one.
About us
Every home has a house lead, regular house meetings and clear house rules that residents help write. We keep tenancy and support separate, so you can change your support provider without losing your home.
All our workers hold NDIS Worker Screening clearances, complete our induction and training, and follow our policies on your rights, privacy and safety.
Call, send a referral or use the contact form. We reply within one business day.
We talk about your goals, your plan and what support looks like for you.
We agree a service agreement in plain language before anything starts.
Our policies
The policies that matter most to you, in plain English. Ask us for a printed copy, a copy in another language or an Easy Read version.
Complaints and feedback policyHow to give feedback or make a complaint, and what happens next.
Example for a fictional provider
You can give feedback or make a complaint to Harbour Lane Living in person, by phone, by email, with the form on this website, or through a family member, friend or advocate. You can stay anonymous.
We let you know we have received it, keep you updated while we look into it and tell you the outcome. You will not be treated differently for speaking up.
If you are not happy with how we handled it, or would rather not come to us, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or at ndiscommission.gov.au.
Privacy policyWhat information we collect, why, and how we keep it safe.
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Harbour Lane Living collects only the personal information we need to provide your supports, such as your contact details and your NDIS plan information.
We keep it secure, use it only for the reason you gave it to us, and share it only with your consent or where the law requires.
You can ask to see or correct your information at any time. Contact us if you have a privacy concern.
Your rights and the NDIS Code of ConductWhat you can expect from us and from every worker.
Example for a fictional provider
You have the right to be treated with dignity and respect, to make your own choices, and to be safe from harm, abuse and neglect.
All our workers follow the NDIS Code of Conduct. Ask us for a copy, including an Easy Read version.
Feedback and complaints
We want to hear what is working and what is not. You can give feedback or make a complaint at any time, in any way that suits you: in person, by phone, by email or with this form. You can stay anonymous, and you will not be treated differently for speaking up.
We let you know we have received it, keep you updated and tell you the outcome. Read our complaints and feedback policy.
Call 1800 035 544 or visit ndiscommission.gov.au. You can contact them at any time, whether or not you have raised it with us first.
Need support to speak up? We can connect you with an independent advocate or an interpreter.
Make a referral
Participants, families, support coordinators and plan managers can all refer. Tell us a little about the support needed and we will call to talk it through.
Prefer to talk first? Use the contact form below.
Contact us
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- Area: Gosford, Wyong, Tuggerah and Lake Macquarie
- Hours: Monday to Friday, 8.30am to 5pm